FAQ

OVERVIEW

How do I order?
Pick three dinners from our large online menu and book your Elf.

What happens on my appointment?
Your Elf buys groceries, cooks in your home for about 2 hours, cleans up your kitchen, and leaves three nights of dinner in your refrigerator.

How much is it?
Dinners start at $10/serving. We offer dinners in 2 sizes:

Does this price include groceries?
Yes, all prices include shopping, all groceries and spices, and clean up.

FOOD

Where do you get ingredients?
Your Elf buys groceries at your local store (HEB, Randall’s, etc.) in route to your home.

Can you accommodate my food allergies?
Maybe. When you pick your dinners, filter based on criteria or email us.

Do you offer organic?
Yes, for a small up-charge your Elf will purchase all organic or premium groceries when available from your local grocery store. 

How often do you update your menu?
We add a seasonal menu every three months (typically in Jan, Apr, Jul, and Oct).

APPOINTMENTS

What areas do you serve?
We serve Austin, Buda, West Lake Hills, Dripping Springs, Lakeway, Pflugerville, Round Rock, Cedar Park, Spicewood, Georgetown, and Hutto.

What times do you cook?
We cook seven days a week from 8:30am until about 7:30pm. 

How soon can I get an Elf?
Depending on availability, you can often get an Elf as soon as the next day.  We offer on-line booking from 1 day to 14 days in advance. If you want to book beyond 14 days in advance, start a subscription.

Can I order just once?
Yes.

Can I get the same Elf each time?
Yes, start a subscription to get a consistent Elf and time. You'll have a dedicated one-to-one trusted relationship with your Elf.  

Do I have to be there?
No, you can leave a key or stay while your Elf cooks.

What will you need from me?
You only need a microwave, oven, stovetop and basic kitchen equipment (e.g. pots, baking sheets, etc).

Do Elves clean up?
Yes, your kitchen will look great. All pots/pans will be hand-washed and put away (we won’t use your dishwasher).

What is your cancellation/refund policy?
You can cancel up until 5pm three day prior to your appointment without paying a $35 cancellation fee.

ELVES

Are your Elves insured?
Yes, all of our Elves are background checked, insured, and really nice. If you’ve ever had a cleaner in your home, our service will feel familiar.

Do I tip?
Yes, we recommend tipping $10 for good service.

GIFTS

Can I get an Elf for a new mom?
Yes. See our gift card options.

Can I organize a group order for a friend?
Yes. Start a group giving page from our site.

 
Want to learn more? Read all of our support articles.