FAQ

OVERVIEW

Tip: See our full support site for more answers.

How do I order?
Pick three dinners from our large online menu and book your Elf.

What happens on my appointment?
Your Elf buys groceries, cooks in your home for 2-3 hours, cleans up your kitchen, and leaves dinner in your refrigerator.

How much is it?
Dinners start at $10/serving. We offer dinners in 2 sizes:

  • “Family size” serves 2 adults plus 2-4 kids and starts at $40
  • “2-person size” serves 2 adults and starts at $33

These prices include shopping, all groceries and spices, and clean up. Learn more.

How much is cooked?
Our Elves cook three nights of dinner (main and side) in a 2-3 hour cooking appointment. For new customers, some Elves offer sample appointments of one dinner to try our service.

FOOD

Where do you get ingredients?
Your Elf buys groceries at your local store (HEB, Randall’s, etc.) in route to your home.

Can you accommodate my food allergies or special diet?
In general, your Elf can omit any ingredients and you can provide substitutes. Learn more.

Do you offer organic?
Yes, for a small up-charge your Elf will purchase all organic or premium groceries when available from your local grocery store. Learn more.

How often do you update your menu?
We add a seasonal menu every three months (typically in Jan, Apr, Jul, and Oct).

APPOINTMENTS

What areas do you serve?
Check your zip code for specific chef availability, but we usually serve greater Austin (including Buda, West Lake Hills, Dripping Springs, Lakeway, Pflugerville, Round Rock, Cedar Park, Spicewood, Georgetown, and Hutto) and greater San Antonio (including Boerne, Cibolo and Schertz).

What times do you cook?
We cook seven days a week from 8:30am until about 7:30pm.

How soon can I get an Elf?
Depending on availability, you can often get an Elf as soon as the next day.  We offer on-line booking from 1 day to 30 days in advance.

Can I order just once?
Yes.

Can I get the same Elf each time?
Yes.

Do I have to be there?
No, you can leave a key or stay while your Elf cooks.

What will you need from me?
You only need a microwave, oven, stovetop and basic kitchen equipment (e.g. pots, baking sheets, etc).

Do Elves clean up?
Yes, your kitchen will look great. All pots/pans will be hand-washed and put away (we won’t use your dishwasher).

What is your cancellation/refund policy?
You can cancel up until 5pm three days prior to your appt for a full refund of your $35 deposit. Learn more.

ELVES

Are your Elves insured?
Yes, all of our Elves are background checked, insured, and really nice. If you’ve ever had a cleaner in your home, our service will feel familiar.

Do I tip?
Yes, we recommend tipping $15 for good service.

GIFTS

Can I get an Elf for a new mom?
Yes. See our gift card options.

Can I organize a group order for a friend?
Yes. Start a meal coordination page from our site.

Tip: See our full support site for more answers.