March 23, 2020
In keeping with emerging and current shelter-in-place and/or non-essential business closures rules, we are canceling appointments and temporarily closing to new bookings across all nine of our markets, currently until April 10th.
If you have an appointment coming up, look for an email from our Support team confirming your cancellation. We will look forward to resuming normal operations when this, and any other relevant restrictions, are lifted.

March 20, 2020
Safety is our number one priority, so we’re adding or updating these practices.

 

Social distancing
In keeping with recommended national guidelines, please:
  • provide no-contact entry to your home (unlock the door but don’t greet your chef).
  • maintain at least a 6 feet distance between your chef and members of your family.
Sanitation guidelines
  • Customers should provide preferred disinfecting products for your chef to clean the surfaces on which they will be preparing food. Why? Every surface is different, and you know what works best for your home.
  • Chefs will remove shoes upon entry.
  • Chefs will disinfect all prep surfaces and their phone prior to cooking.
  • Chefs will follow CDC handwashing guidelines upon entering the kitchen, again after disinfecting surfaces, and after handling raw meat.
Request additional safety measures
You can optionally add these requests to your appointment page:
  • Use my dishwasher: Instead of hand washing and drying
  • Use only my cooking tools: Instead of using any of chef’s tools
  • Use my staples/groceries: Review ingredients online and provide some or all of them

Complying with local closures
For areas with shelter-in-place or business closures rules in place, availability has been removed from Elves cooking in the area.


March 17, 2020

The FDA posted the following Q&A on their site.

Q:  Is the U.S. food supply safe?

Currently there is no evidence of food or food packaging being associated with transmission of COVID-19.

Unlike foodborne gastrointestinal (GI) viruses like norovirus and hepatitis A that often make people ill through contaminated food, SARS-CoV-2, which causes COVID-19, is a virus that causes respiratory illness. Foodborne exposure to this virus is not known to be a route of transmission.

The virus is thought to spread mainly from person-to-person. This includes between people who are in close contact with one another (within about 6 feet), and through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. However, it’s always critical to follow the 4 key steps of food safety—clean, separate, cook, and chill – to prevent foodborne illness.

March 16, 2020

We’re seeing limited availability of ingredients from some grocery stores. Your Elf will communicate with you for substitute options and/or ingredients you have in your home.

March 15, 2020

Given the growing concern over COVID-19 and the spread of coronavirus, we want to remind you that your health and safety are always top of mind.

Since 2014, customers from busy parents to immunocompromised patients have trusted Dinner Elf to fix them dinner. Our chefs are food handler certified and use best practices for food safety. This includes proper handwashing, cleaning, food handling, and storage. While you avoid crowds, book an appointment for Dinner Elf to safely fix dinner for your family.

We’ve also implemented these policies related to COVID-19.

Customer cancellations without fees: If anyone in your home tests positive for the virus, or is self-quarantining as a preventative measure due to exposure to the virus, we request that you cancel your upcoming Dinner Elf appointments for the safety of our Elves. Cancellation fees related to COVID-19 will be waived.

Protected chef income: Our chefs are on the front line of delivering home-cooked love. Since the loss of appointments due to this virus impacts their livelihoods, Dinner Elf will provide partial chef income for cancellations related to the virus.

We will continue to closely monitor the advice and guidance from the Centers for Disease Control (CDC), and share their recommended preventive measures with our chefs.